Refund policy

We want you to feel confident and comfortable when ordering from Malazy. ♡

If you’re not completely satisfied with your order, you may request a return within 14 days of receiving it.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging, with all tags and accessories included.

For hygiene and quality reasons, we cannot accept items that have been worn, used, washed, damaged after delivery, or returned without their original packaging.

Sale and discounted items are eligible for return as long as they meet the conditions above.

Return Shipping

If you receive an incorrect, damaged, or defective item, please contact us and Malazy will cover the return shipping costs.

If you would like to return your order because you changed your mind, no longer want the item, or it simply isn’t right for you, the return shipping costs will be the customer’s responsibility.

How to Request a Return

To request a return, please contact us via our official Instagram account @malazyesdalstore within 14 days of receiving your order.

Please include your order number, reason for return, and photos if the item is damaged, defective, or incorrect.

Once we receive and inspect the returned item, we’ll let you know whether your return has been approved.

If approved, your refund will be processed using the available refund method for your order.

Shipping Fees

Original shipping fees are non-refundable, except when the return is due to an incorrect, damaged, or defective item.

Thank you for choosing Malazy. We hope every piece brings a little more ease and comfort to your moments of salah. ♡